How can we help?
We're building Tektii to help traders succeed. Have a question? We're here to help.
Response times
General questions
1-2 business days
Technical support
Within 24 hours
Sales inquiries
Within 1 business day
Resources
Community
Discord
Join our community to connect with other traders, share strategies, and get help.
Coming soon
Frequently Asked Questions
How do I contact support?
Email us at support@tektii.com with a description of your issue. Include any relevant error messages, screenshots, and steps to reproduce the problem. We respond within 24 hours for technical issues.
Where can I find the documentation?
Visit our documentation site at docs.tektii.com for getting started guides, API reference, strategy development tutorials, and troubleshooting tips.
What support is included with my plan?
Sandbox includes community support. Backtester includes email support (48h). Analyst gets priority email (24h).
Can I request a feature or report a bug?
Yes. Email support@tektii.com with feature requests or bug reports. For bugs, include steps to reproduce, expected behavior, and actual behavior. We review all submissions and prioritize based on user impact.